In my Enterprise series, I mentioned an extension from IBM called Koala that could be used to automate business processes.
From the web page:
CoScripter is a system for capturing, sharing, and automating tasks on the Web. CoScripter scripts contain human-readable instructions for completing Web-based processes, such as changing your mailing address or searching for real estate. If the CoScripter plug-in for Firefox is installed, CoScripter can step through scripts with you, showing you how to perform the task, step by step. CoScripter can also run scripts automatically, eliminating repetitive or mundane tasks for the user.
There’s a more detailed post about it at Luis Suarez’s blog.
Go check it out. It’s pretty cool.